Shipping Policy
Delivery costs
La Collection works together with DHL EXPRESS to offer the best possible shipping service. We offer free delivery for orders of 500 € or higher.
Estimated delivery time
La Collection will make every effort to deliver your order as quickly as possible.
Europe – European Union | Express Shipping: 1-2 business days* for major cities / 2-3 business days* for remote areas
Europe – Non-European Union | Express Shipping: 1-2 business days* for major cities / 2-3 business days* for remote areas
Please make sure that all taxes and duties outside the European Union are at expense of the end customer. La Collection will not be responsible to cover these costs.
United Kingdom | Express Shipping: 1-3 business days* for major cities / 2-3 business days* for remote areas
United States of America | Express Shipping: 2-4 business days*, according to the final destination
Canada | Express Shipping: 2-4 business days*, according to the final destination
Latin America | Express Shipping: 3-4 business days*
Asia and the Middle East | Express Shipping: 2-3 business days*
Australia and Oceania | Express Shipping: 2-4 business days* for major cities / 4-6 business days* for remote areas
Africa | Express Shipping: 2-5 business days*
Russian Federation | Express Shipping: 3-5 business days*: not possible at this very moment.
*Delivery times are indicative. La Collection cannot be held responsible for delays in shipments caused by weather conditions, international customs issues, or any other circumstances beyond the control of La Collection
Delivery rules and restrictions:
We aim to offer same-day shipping. An order placed on a workday before 4 p.m. (Tuesday to Friday) will be shipped this exact day. An order placed on Friday afternoon, during the weekend, or on Monday will be shipped on Tuesday.
If you have not received your delivery within the number of days shown for your country in the table above, please track your order or contact our customer care team: [email protected]
We may cancel a confirmed order if the Products ordered are sold out or if in any way, we are unable to deliver the item. We will then refund any amount paid and notify you about equivalent Products if such are available. No other compensation then the refund of the price will be due to you. Or we may contact you to say that we do not accept your order. This is typically because the Products are unavailable, we cannot authorize your payment, you are not allowed to buy the Products from us, we are not allowed to sell the Products to you, you have ordered too many Products, or there has been a mistake on the pricing or description of the Products.
We will only accept your order when we email you to confirm this. At this point a legally binding contract will be in place between you and us and we will dispatch the Products to you.
All Products ordered remain our property until we have received full payment for them.
Products in stock are normally delivered within the number of working days shown on the Website, however this is not guaranteed.
You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you. No other compensation then the refund of the price will be due to you.
Depending on the delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.
Shipments to you are always at our risk. If the Products delivered by us were damaged during transport, do not correspond with the items listed on the delivery note or do not match the items you ordered, you must report this as soon as possible and certainly within 7 days via [email protected], or by phone at + 32 3 288 04 58 and return the items to us within 14 calendar days of receipt.
You are responsible for the Products when delivery has taken place. In other words, the risk in the Products passes to you when you take possession of the Products.